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Understanding Your Rights and Our Obligations

Using bdt5666 means you agree to the terms set out here — covering account eligibility, how we handle your information, and what governs our relationship with you.

Jurisdiction-dependent accessAccount eligibility termsBangladesh-region conditionsbKash, Nagad, Rocket payment termsData handling policy
bdt5666 Understanding Your Rights and Our Obligations
HOW WE HANDLE THIS

Data, Security and Account Transparency

We collect only the account information needed to verify your identity and process payments through bKash, Nagad and Rocket. Data is not sold to third parties and is retained only as long as your account remains active or as required under applicable record-keeping obligations. You can request a summary of what we hold at any time through our support channels.

Data Retention

We keep your account data only while your account is active or where law requires it. Once a closure request is confirmed, personal data is removed within our standard retention window.

Cookie Use

Cookies on bdt5666 track session state and login security — not third-party advertising. You can manage cookie preferences through your browser settings at any time.

Account Security

Your account is protected by OTP-based login verification. If you suspect unauthorised access, contact support immediately so we can freeze the account and investigate the wallet transaction history.

Requesting Changes

To update stored personal details or request data deletion, raise a formal request via live chat or email. We will confirm receipt and complete the change within our stated processing period.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about these terms, need to report a concern, or want to request changes to your account data, our support team handles legal enquiries through the channels below. For account-closure requests or formal disputes, using live chat creates a timestamped record that helps us process your case faster.

Live Chat Reach our support team directly through the in-platform chat window. Suitable for account eligibility questions, term clarifications and formal closure requests.
Email Support Send detailed legal queries or data-access requests to our support email. We aim to respond with a written acknowledgement and a case reference number.
Account Help Centre The Help Centre covers common legal questions around wallet use, account ownership, and what happens when a dispute is raised against a bKash or Nagad transaction.

Common Questions About Our Legal Terms

These are the questions we get most often about eligibility, data rights, account disputes and what our terms actually mean for you as someone accessing from Bangladesh.

Access depends on your local law and eligible region. It is your responsibility to confirm that using this platform is permitted where you are before opening an account.

No. Our terms require that the wallet used for deposits and withdrawals belongs to you. Using another person's bKash, Nagad or Rocket account may result in account suspension pending review.

Raise a data-access request through live chat or email support. We will acknowledge receipt, provide a case reference, and respond with a summary of what we hold on your account.

Personal data is removed within our standard retention window once account closure is confirmed. Some transactional records may be kept longer where legal or compliance obligations require it.

We publish updates on the platform. Continued use after a posted update means you accept the revised terms. If you disagree, contact support to formally close your account.

Transaction disputes are handled by our support team. Raise the issue via live chat for a timestamped record. Complex cases may involve coordination with the relevant payment provider directly.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.